Beuracratic Organization

Introduction: GrameenPhone Ltd. (GP) is the market leader in the mobile telecommunication industry in Bangladesh. GP is a joint punt between Bangladesh and Norway. Major shareholders are Telenor (68%) and Grameen Telecom (32%). Telenor is the state own telecommunication company of Norway. It has operations in different countries in the world. Grameenphone currently have over 5000 employees which makes a very obscure scheme. The people of GrameenPhone are young, dedicated and energetic. All employees are make love up educated at home or abroad, with an scour scattering of males and females and social groups in Bangladesh. I have selected this organization because I had the opportunity to work in Grameenphone for around 3 age in several positions including marketing, telemarketing and guest do. From my individual(prenominal) puzzle I believe Grameenphone is a passing bureaucratic organization. The end of this essay is to discuss to what extend this organizati on (especially customer run division) portrays the bureaucratic structural nature and identify the authorized bureaucratic dysfunctions. The level of complexity, centralization and formalization go away as well be discussed. As Grameenphone is a huge organization, I will only when focus on the customer service (contact center) subsection which is highly bureaucratic.

Bureaucratic Organization: 3.1 Purpose: Grameenphone customer service surgical incision is a part of commercial division. From the birth of the department it tries to join the demand of the near about 30 gazillion subscribers regarding their queries & international ampere; complains. GrameenPhone customer servi ce Hot pull out is the first 24-hour invol! vement Center in Bangladesh. Further it has introduced an online haggle service as well. GrameenPhone customer service department has 5 major segments * take in charge Center * growl Management * Resource Management * People & surgical process Development * Telesales collision center has several segments such as...If you neediness to get a full essay, order it on our website: OrderEssay.net

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