Nordstrom

Author: B. Galindo Nordstrom: A Culture for the Customer Nordstrom was first founded as a small company in the year 1901 by keister W. Nordstrom & Carl Wallin. As Nordstrom progressed the company was passed down through generations. It was actually authoritative to the company that it remain a family establishment. With a philosophical system to allege the guest “the best possible service, selection, quality and value,” (Nordstrom, 2009) they highly-developed a culture that focused on a family environs and clash the customers every need. Nordstrom’s values & philosophy fork out live on hearty cognise. They provide an extreme focus on customer contentment. Employees ar known to go well out of their counsel to provide the best possible service, and they argon acknowledge for their “ rattling(a) acts.” (Eastside Entrepreneurs, 2009) It is Nordstrom’s belief that their employees are like family and that they should be recog nized and supported as family. Employees have been known to pass afterward hours in order to wait for customers, they are known for do home deliveries and even making restaurant reservations for those customers sexual climax in from out of town. Nordstrom is so focused on customer satisfaction that urban parables have become common.

One legend states that after Nordstrom had acquired a new store from Northern moneymaking(prenominal) Company, a customer who did non know that the company changed, brought a circle of tires to exchange. Nordstrom decided to make the exchange even though they did non sell tires, because they believed that it was non the customer’s fault th at they did not know the company changed. (W! ikipedia, n.d.) Communications play a powerful role in their organizational culture. There is a formula “each one teach one” (The Great manoeuver to Work Institute, 2009) that Nordstrom emphasizes. They believe that each employee is a mentor and that the experiences and the examples of employees are better than any training...If you want to get a near(a) essay, order it on our website: OrderEssay.net

If you want to get a full information about our service, visit our page: write my essay